Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement by email at masiinatekmain(at)gmail.com. Include the order number, product name, and reason for withdrawal in your email.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we receive back the product. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
In connection with the cancellation of the contract, the customer is responsible for the delivery costs arising from the return of the goods. Please also note that there is no right of withdrawal for service products, digital content or customized products. The right of return only applies to consumers, companies / entities do not have the right of return unless otherwise agreed.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Undelivered Package
Failure to claim is not the same as a return or cancellation. For an undelivered package for which a separate cancellation notice has not been made, we will charge the delivery costs.
Problem situations
If the product is lost or damaged during transport or does not otherwise meet your order, you must report the error within 14 days to us by email masiinatekmain(at)gmail.com. If the package is clearly damaged during transport, you must immediately file a complaint with the chosen delivery method’s carrier.
If a dispute regarding the sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board.
Before taking the matter to the Consumer Disputes Board, the consumer must contact consumer advice.
Consumers also have the option to use the EU’s online dispute resolution platform for resolving disputes.